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Female | 40s | Under 3 minutes
Starts on page 68

EXTRACT: Do you have a rash around your mouth? Is that a rash?...The bath wouldn't drain. This terrible... I kept pouring draino down the plughole but it wouldn't drain just filled up with draino- that smell- it was so bad we couldn't go near it./ We couldn't bear it. The smell - Was so bad. And we got the man in. And he just lifted the the grate and pulled out this fistful of hair. All bound around this tiny piece of soap. It was silly I wanted to ask him for it- this silly of me this hairball..